In August 2024, we checked into the Hyatt Regency Phuket Resort with our two girls (then 3 and 7 years old). We booked four nights, paid 9,800 THB per night (around 270 USD / 250 EUR), and were so excited! We love the Hyatt brand. The Hyatt Regency in Koh Samui is one of our all-time favorite family hotels.
So how was our experience at the Hyatt Regency Phuket with kids? Spoiler: We left early. Let’s dive in.
The Hyatt Regency Phuket in a Nutshell
- Location: On a green hillside above Kamala Bay on Phuket’s west coast, with stunning sea views, just a short drive from Kamala Beach
- Rooms & Suites: 201 in total, many with ocean views, some with private pools or whirlpools
- Pool: Large main swimming pool with a flat area for little ones to safely splash and play
- Kids’ Club: Bright and fun, with daily activities plus a special marine center
- Marine Biological Center: Offers hands-on activities like jellyfish feeding and learning about sea stars
- Dining: Several restaurants and bars on-site, including:
- Pool House Kitchen for breakfast and relaxed meals
- Casa Boho, a Latin-American rooftop restaurant with sunset views, a pool, and a game room downstairs
- Spa & Gym: Nahm Spa for wellness treatments and a well-equipped gym for workouts
- Transport: The resort is built on a hillside—golf buggies are available and helpful for getting around
- Distance from Airport: About 45 minutes from Phuket International Airport
- Vibe: Relaxed, stylish, and very family-friendly with enough to keep both kids and adults happy
First Impressions of Hyatt Regency Phuket with Kids
Check-in took about 15 minutes, which felt a bit long with tired kids after a flight from Samui to Phuket. But the staff was kind and professional. Cold drinks and refreshing towels made it bearable. Also, they have fish in the lobby, so the kids have something to watch. A golf cart took us to our room (this place is steep, be ready to call those buggies a lot).
Everything looked beautiful. Open, clean, stylish. Our girls immediately asked about the pool.
Accommodation
We booked a Two-Bedroom Family Room with a small private pool. Sounds dreamy, right?
Well… it wasn’t completely.
The suite itself was spacious (67-square-meter space / approx. 720 square feet), clean, and had everything we needed: Two bedrooms (one with a king-size bed and one with two twin beds), a living area, a large bathroom with a nice walk-in shower, and a little plunge pool on the private balcony. The room had beautiful dark wooden furnishings, the classic Hyatt style. But the location of the room really let it down.
It was tucked away right behind a larger building with premium sea view apartments. So instead of a tropical garden or ocean view, we had… a wall.
Now, I’m aware that we didn’t book a sea view. That’s totally fair. But for almost 10,000 THB per night (around 270 USD / 250 EUR), a completely blocked view and such a dark setup still felt like a poor deal.
And then came the noise. There was some kind of golf cart parking lot right outside our suite. That meant we could hear staff walkie-talkies day and night. On top of that, the walls seemed pretty thin. We were woken up at 2 AM when our neighbors came home and started running a bath.
Of course, we know that some of this isn’t the hotel’s direct fault. However, it showed us that the sound isolation in this section of the hotel really needs improvement.
Dining Options at Hyatt Regency Phuket
Breakfast
Breakfast at Hyatt Regency Phuket was one of the best we’ve had in Thailand. The buffet was huge and beautifully presented, with something for everyone.
As vegetarians, we were really happy to see lots of plant-based options—fresh tropical fruit, made-to-order eggs, sautéed veggies, and a solid salad bar. There were also plenty of healthy choices like smoothies, fresh juices, and muesli.
And the not-so-healthy stuff? Also covered. There were pancakes, waffles, pastries, and sugary cereals—the kind of breakfast treats our girls get excited about.
One thing that really stood out: it didn’t feel crowded. Even though the hotel seemed pretty full, the breakfast area was well-organized, spacious, and calm. No waiting in long lines, no elbowing through crowds. Just a relaxed start to the day—something many hotels don’t manage well.
The staff were super attentive—refilling juices, helping with special requests, and always smiling. It made the whole buffet breakfast experience feel easy, even with young kids.
Lunch & Dinner
For lunch, we stayed at the hotel and ate at the poolside restaurant that offers international cuisine. We were thrilled to find thick-crust pizza (which is rare in Thailand!). It was absolutely delicious—fresh, cheesy, and perfect for sharing. The veggie Pad Thai was also tasty, and the kids had no trouble finding things they liked on the menu.
There were also plenty of vegetarian and healthy options throughout the menu—not always the case in resort restaurants, so this was a big plus for us.
Casa Boho – Our Dining Highlight
But the real highlight was Casa Boho, the rooftop Latin-American restaurant up the hill. You can walk, but trust me—take the golf buggy. It’s steep!
The vibe at Casa Boho was fun and fancy. There’s an infinity pool, cozy seating, great music, and a buzzing sunset atmosphere. The food surprised us—in a good way. As vegetarians, we usually don’t expect much from Mexican menus, but here, we had tacos, guacamole, grilled veggies, and even dessert. Don’t leave without ordering the churros—they were so, so good.
The views over Kamala Bay at sunset were unforgettable. And after dinner, we discovered the game room just below the restaurant, which was a fun way to end the evening.
Game Room Fun
Right below Casa Boho, there’s a large gaming room with air hockey, table tennis, and a few other things. It’s perfect for older kids and teens—but our 7-year-old loved it, too.
We didn’t stay long because it was almost bedtime, but it’s definitely a fun add-on.
Gym and Spa Experience at Hyatt Regency Phuket
I managed to sneak in a solo gym session in the morning—and I’m so glad I did. The fitness center was completely empty, which made the experience even better. It’s air-conditioned (yes!), super clean, and has all the high-quality fitness equipment you’d expect from a top resort. From treadmills to weights and everything in between.
Later, I treated myself to a one-hour oil massage at the Nahm Spa. The space felt calming and well-designed, and the front desk staff were warm and welcoming. My massage therapist was a little delayed, but instead of making me wait, another lovely staff member stepped in right away to start a kind of “pre-massage.” I was genuinely impressed by this level of service.
The Pool Area
The main pool is one of the biggest we’ve seen—and really well designed for families. There’s a wide, shallow area where younger kids can splash and play safely, without needing to be held the entire time. It made pool time so much easier for us.
There were always plenty of sunbeds available, and the vibe was calm and relaxed. The pool itself has beautiful views over Kamala Bay and a poolside bar. It might not be the most “Instagram-famous” setup, but it’s perfect for a laid-back family stay.
But the best part? How attentive the pool staff were. At one point, one of the staff members actually called me over to the little pool hut and offered us a swim aid for our youngest. We didn’t even ask—he just noticed we might need one and kindly gave it to us to use for the whole afternoon, free of charge.
We loved it so much that we ordered the exact same one online as soon as we got back to our room. Just such a thoughtful and personal touch—exactly the kind of service that makes a difference when you’re traveling with kids.
Camp Hyatt Kids Club & Marine Biological Center
This was the absolute highlight for our family.
The Kids’ Club is bright, clean, and thoughtfully designed. There are cozy reading corners, creative spaces for arts and crafts, plenty of toys, and a warm, welcoming team. The staff spoke good English and were so lovely with our girls—it felt safe and easy to drop them off and give them their own little adventure.
What makes the Hyatt Kids’ Club extra special, though, is the Marine Discovery Center right next door. This isn’t just a display or a one-off activity—it’s a proper hands-on learning space, run by passionate staff who clearly love what they do.
Our whole family joined a jellyfish feeding session, and even our 3-year-old could take part. She was fascinated (and a little nervous at first), but the marine biologist guiding the session made it fun and easy to follow. We also learned about sea stars, their role in the ecosystem, and even got to touch them gently.
The kids also signed up for a pizza-making class with the restaurant’s chef. They got their own dough, toppings, aprons, the whole deal—and baked their creations in a real oven. They were so proud of their pizzas and couldn’t stop talking about it.
Another lovely touch: the Kids’ Club offers other outdoor activities too, like low tide beach walks to explore marine life on the shore. These kinds of experiences are rare to find in hotels and mean so much more than just indoor playtime.
Overall Family Experience at Hyatt Regency Phuket
We loved so many things about this hotel—the huge pool with kid-friendly areas, the amazing food (especially at Casa Boho), the unique marine center, the fun Kids’ Club activities, and the incredibly kind and attentive staff.
It’s clear that this resort truly wants to be a great place for families—and honestly, it already is.
From educational jellyfish feeding to pizza-making with a real chef, the experience was rich, fun, and so well thought out. This was by far the best family experience we’ve had at a hotel in Thailand. Our girls were excited, and we had that rare feeling of being both relaxed and entertained as parents.
But sadly, our room situation overshadowed it all.
Why We Left Early – Room & Service Issues
After the first night, we asked for a room change. The constant noise was just too much—we knew we wouldn’t be able to enjoy the rest of our stay like that.
But here’s where things got messy.
Our contact person changed several times during the complaint process. No one really seemed to know what the last person had discussed with us. We had to explain the situation over and over again, which was frustrating.
Eventually, they showed us two alternative rooms. One was a downgrade without a private pool, but with water damage due to previous rain. The other faced directly onto a construction site. Neither felt like a fair solution.
So, we made the tough decision to check out early. Luckily, the hotel refunded the remaining nights we had already paid for. That was very much appreciated. Still, we left feeling disappointed. The rest of the hotel was so wonderful, and it could’ve been such a dreamy stay for our family.
Pricing and Value for Money
We paid 9,800 THB (approx. 270 USD / 250 EUR) per night in August, which is shoulder season in Phuket. During high season, the prices are higher, of course.
Honestly, if the room had matched the rest of the hotel, I’d say it’s absolutely worth it. But with a “wall-view” and bad noise isolation—it didn’t feel like good value.
Exploring Beyond the Resort
If you want to explore more of Phuket, the hotel can help arrange day trips. James Bond Island and Phi Phi Island are popular options. Patong Beach is only a 15-minute taxi ride away. And don’t miss cute Phuket Old Town with its colorful buildings! We did an evening trip to the Old Town’s night market. It was a beautiful experience.
The resort is close to what locals call “Millionaire’s Mile” – an area with super fancy houses and pretty beaches.
Quick Booking Tips for the Hyatt Regency Phuket
- Check if breakfast is included in your rate. Some rooms come with access to the Regency Club Lounge, which gives you free snacks and drinks.
- Watch out for extra charges for activities or extra beds. If you’re bringing a third person, ask about costs beforehand.
- The hotel has different types of rooms, including twin rooms if your kids prefer separate beds (like mine). I also saw that they offer family rooms with a bunk bed.
- For the best experience, book early if you’re coming in high season. And definitely ask for a room with a good view! Find today’s best rates here!
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Final Verdict on our Stay at Hyatt Regency Phuket with Kids
So… would we go back?
Maybe. But only with a guaranteed room that’s well located, quiet, and brighter.
The rest of the resort is wonderful. Hyatt, in general, is a brand we love. And this property has the potential to be one of the best family resorts in Phuket.
But for now, we’ll stick to the Hyatt Regency in Koh Samui when we need our Hyatt fix.
Do you have questions about Hyatt Regency Phuket with kids? Drop them in the comments below—I’ll try to help!
Thanks for reading and for making me part of your day! Yours, Lulu
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