Pullman Phuket Naithon Beach with Kids: An Honest 2024 Review from a Family of Four

In August 2024, we stayed two nights at the Pullman Phuket Arcadia Naithon Beach with our two little kids (3 and 7 years old at the time). It was an emergency move since we had some awful issues at the Hyatt Kamala. I managed to get all our money back from Hyatt and quickly booked the Pullman Phuket for the remaining two nights of our vacation.

How was our stay with young kids? Should you consider it? What do you need to watch out for? You’ll find out in this article!

The Pullman Phuket Naithon Beach in a Nutshell

• Location: Set in northwest Phuket with breathtaking views of the Andaman Sea and direct access to Naithon Beach.
• Accommodation: 277 stylish rooms and villas, including private pool villas with ocean views.
• Dining: 3 bars, 2 restaurants, and a deli serving Thai and Western dishes.
• Amenities: Two infinity pools, an award-winning spa, a 24-hour gym, a yoga deck, and a free Kids’ Club.
• Business & Events: 5 meeting rooms and gorgeous spots for weddings and events.
• Proximity: Only a 12-minute drive from Phuket International Airport.

First Impressions of the Pullman Naithon Beach

As mentioned earlier, we fled from Hyatt Kamala. It was late afternoon, and before booking the Pullman Phuket Arcadia Naithon Beach on Booking.com, I called ahead to let them know we were coming. So, they already knew we were “complaint customers” and probably handled us extra carefully (but I can’t say for sure since it was our first time at Pullman).

Check-in was smooth as butter. We were served right away, and the staff at the front desk were super friendly and helpful. Our luggage was whisked away immediately, and we were handed welcome drinks. A mini-bus took us to our room.

Once inside, we were greeted by a surprise mini candy station for the kids. So thoughtful!

Accommodation

We booked a family room because, let’s face it, we all sleep better in two separate bedrooms. The Family Room at Pullman Phuket Resort was spot on for us. It came with a kids’ room featuring a bunk bed, a PlayStation 4, some toys, and—our girls’ highlight—two giant plush toys.

There was also a dressing room, a fabulous private bathroom, and a spacious master bedroom with a sitting area. The large private balcony even had space to dry wet swimwear.

Cleanliness? Impeccable! But for a room costing 550 USD a night, that’s the least I expect. Housekeeping came twice daily.

Our room overlooked the adults-only pool area, which felt strange at first. But the next morning, everything clicked (more on that later).

Dining Options

Breakfast
We decided to spend the next couple of days without leaving the hotel, so we booked breakfast. The restaurant “Elements” had indoor seating and covered outdoor areas with a lovely view of the main pool and the sea. Gorgeous!

The buffet? Amazing! We’re vegetarians (no meat or fish, but we do eat eggs) and prefer plant-based milk. So, our expectations for hotel buffets are usually low. But Pullman’s buffet didn’t disappoint. There was an egg bar, an Indian pancake station, a juice bar with freshly squeezed options, and more.

My only downside? No proper Matcha Latte. But honestly, we’re used to that by now.

Highlight: Our youngest turned 3 while we were there. I informed the hotel the day before, and they brought a fabulous chocolate cake with a personalized message to our table—free of charge! Later, the staff decorated our room with balloons and flowers. Our birthday girl was thrilled.

Oh, and kids under 8 eat breakfast for free!

Lunch
For lunch, we stuck to “Elements.” The menu was a bit limited for vegetarians, but we managed to find a delicious falafel bowl and veggie Pad Thai. The kids’ menu had plenty of options, and they enjoyed vegetable fried rice with ice cream for dessert.

High chairs were available, but our 3-year-old was a bit too big for them.

Dinner
On both nights, we dined at the Italian restaurant “Vero.” It’s located at the top of the hotel, with indoor seating and a few outdoor tables. The place is very meat-centric—guests can even choose their knives for cutting steak.

But there were also a couple of vegetarian options. The pizza and pasta were excellent, and we loved both dinners. Also, the restaurant has a cozy wine bar with an impressive wine selection.

A family highlight: Seconds after we sat down, the waiter brought coloring materials for the kids. This kind of service is gold—it keeps the kids happy, and parents relaxed while waiting for the food.

Family Pool vs. Adults-Only Pool

The main pool is massive, with varying depths and water fountains for the kids to splash around in. There was always staff keeping an eye on safety. There were plenty of lounge chairs, and in the afternoon, the staff went around hanging towels on umbrellas to make sure everyone stayed in the shade.

But the adults-only infinity pool? That was my favorite. It was super peaceful, with the same gorgeous panoramic views. You could chill on the lounge chairs or float in the pool on a bean bag. And by pressing a button, you could call a staff member right to your chair.

Easy Access to Naithon Beach

We already knew Naithon Beach from a family photoshoot during a previous trip, and we instantly fell in love with its untouched beauty. No sunbeds or umbrellas, just lots of soft sand and stunning sunsets. The waves can get a bit high, though, so it’s always a good idea to keep an adult nearby to watch the kids.

It was fantastic that the hotel had direct access to Naithon Beach. There’s a staircase leading straight from the hotel to the beach. Just don’t forget your room key, or you won’t be able to get back in! There’s also a station to clean your feet before heading back to the hotel grounds.

Pullman Phuket Kids’ Club

Now, here’s why it makes perfect sense that the family rooms are next to the adults-only pool. Right next to it is the gym (which is also amazing), and below it is the huge, colorful Kids’ Club.

As with most hotels, kids 4 and up can stay there on their own. The Kids’ Club is lovingly designed, with big indoor and outdoor play areas. When dropping off the girls, we had to specify whether we were okay with them watching TV or not. We opted out and signed them up for fun activities instead. One day, they decorated gel candles, and on another, they painted soap figures.

The nannies spoke good English and were so sweet with the kids. We were able to hit the gym and relax at the adults-only pool, knowing our girls were having a blast.

That said, we’ve stayed at other hotels, like the Hyatt, that offer even more activities. For example, the kids at Hyatt baked pizzas, went on mudflat walks with a marine biologist, and had family movie nights.

Overall Family Experience at Pullman Phuket

We felt completely at home and welcomed as a family. What I loved most is that Pullman Naithon Beach isn’t a full-blown kids’ hotel. About 25% of the guests were families, which was perfect. I didn’t mind that there were no water slides—there were plenty of other things to do, and the kids were happy with the Kids’ Club, the family pool, and our room’s PlayStation.

The other guests were pleasant too (and I’m super picky about this, easily annoyed by loud families with no sense of consideration). Another big plus!

Pricing and Value for Money

The Pullman Phuket Naithon Beach is a high-end luxury hotel, a flagship Pullman resort, and the prices reflect that. We paid about 550 USD per night, including tax, for our Family Deluxe Room, including breakfast, in August (mini-high season). We’ve booked again for November 2024 (rainy season/low season) and are paying the same.

Sure, it’s not cheap. But it’s totally worth it for what you get. You could easily spend several days without ever leaving the hotel grounds. You have everything you need.

Tips for Families Visiting Pullman Phuket Naithon Beach

For Thailand in general, I always recommend coming during the shoulder season—when high season transitions into low season. The weather is usually still great, but the tourist crowds drop off. My favorite travel times are March–April and July–September. October to early December is rainy season (though it varies between the west and east coasts), and it can get very wet and uncomfortable. From December to February, it’s high season, and places like Phuket are packed to the brim.

Final Verdict on our Stay as a Family at Pullman Phuket Arcadia Naithon Beach

As you can probably guess, Pullman Phuket Naithon Beach gets 5 out of 5 stars from our family. We’ve already booked another stay and can’t wait to return. The family rooms are hard to beat, and the balance of being kid-friendly without feeling like a noisy, busy kids’ hotel is just fantastic.

The only things Pullman Phuket could work on: a better Matcha Latte, more veggie options on the lunch and dinner menus, and maybe a few more adventurous kids’ activities. But other than that, this hotel ticks all the boxes, and you should book your family vacation there now!

Do you have any more questions? What are you searching for in a family hotel? Please let me know in the comments!

Thank you for reading and for making me part of your day! Yours, Lulu

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